Returns

 

CANCELLATION, REFUND, AND RETURN POLICY

All sales are final - no returns or exchanges. If order changes are needed, please reach out to support customerservices@auvodka.us within 2 hours of purchase. Our team will make every effort to accommodate your request when possible.

Order Changes: Customers are responsible to provide accurate information and to track and plan for product arrival. We are unable to update addresses or cancel orders once labels have been printed and/or while they are in transit. Order requests made after purchase cannot be guaranteed, additional fees to process any requests may apply.

Delivery Attempts and Reshipment: Carriers may make up to three attempts to deliver the product with an adult signature. Number of carrier attempts may vary.

If returned due to address issues (invalid or incorrect), security gates, or unsuccessful delivery attempts where an adult 21+ signature is required, there is a $40 fee to have the order reshipped. We do not offer refunds on returned orders.

Kindly note we are charged $20 for the return shipping and an additional $20 should you choose to reship, the $40 reship fee covers the shipping costs associated with your order.

Missing or Damaged Items: In the event of a missing or damaged item upon delivery, photos are required which include the item(s), packaging, and invoice of the shipment received. Issues must be reported within 10 days of delivery.

A replacement will be offered based on availability or a refund on items missing/damaged.

Unless specified as a Limited Edition sale, minor cosmetic damages may not be covered and may be ineligible for refund or replacement.

In the event your package was not delivered, or damaged while in transit customers are responsible to report non delivery within 30 days of the shipping date. After 30 days we are no longer able to offer a refund or replacement of said purchase.

*Photos are required in order to process any claims of damages or leaks. Please contact support@speakeasyco.com to file a claim.

If you have any further questions, please contact us customerservices@auvodka.us